Bt99 Terms and Conditions — Full Policy

By creating an account or using the bt99 platform, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. These Terms and Conditions form a legally binding agreement between the user and the bt99 platform.

This agreement takes effect when you first register on bt99 or begin using the platform. bt99 reserves the right to amend these Terms and Conditions at any time. Notice of any changes will be posted on the platform, and your continued use of the platform following such changes will be deemed acceptance of the updated terms.

Bt99 operates in Bangladesh and several other countries. However, online gaming may be restricted in certain regions or jurisdictions. It is the user's own responsibility to ensure that accessing bt99 is legally permitted from their place of residence.

To register an account with bt99, you must be 18 years of age or older. All information provided during registration must be truthful, accurate, and up to date. Creating an account with false information is strictly prohibited and may result in account termination.

Each individual is permitted to hold one account only. Creating multiple accounts from the same person, device, IP address, or payment method is strictly prohibited. In such cases, bt99 reserves the right to close all associated accounts and forfeit all balances and bonuses.

As part of the KYC (Know Your Customer) process, bt99 may request identity verification documents at any time. Failure to provide the required documents may result in a temporary suspension or permanent closure of your account.

• Scanned copy of your National ID or passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership
• Selfie or live photo if required

It is your responsibility to keep your account password secure. If you believe your account security has been compromised, contact bt99 Support immediately.

Bt99 supports multiple deposit methods, including mobile banking and bank transfer. Minimum deposit amounts apply and may vary depending on the method used.

Withdrawals must be made using the same payment method used for the original deposit. This is a mandatory policy to prevent money laundering. Withdrawal requests are typically processed within 1–3 business days, though accounts with completed KYC verification may experience faster processing.

• Minimum withdrawal amount is determined by the selected payment method
• Withdrawals may be restricted while an active bonus is pending the required wagering completion
• Large withdrawals may require additional verification
• Bt99 reserves the right to place a hold on withdrawals if fraud is suspected

Bt99 offers a variety of bonuses — including welcome bonuses, deposit bonuses, cashback, and free spins. Each bonus has its own terms and conditions, which are detailed on the relevant promotions page.

Wagering requirements apply to all bonuses. Typically, winnings derived from a bonus cannot be withdrawn until a wagering requirement of 10x to 30x the bonus amount has been met. Bonus usage may be restricted to specific games.

Key points regarding bonuses:

• Maximum bet amount may be restricted while a bonus is active
• Bonuses are generally valid for 30 days; any unused bonus will be forfeited upon expiry
• Each promotion may only be participated in once
• Bonus abuse (arbitrage, use of software) is subject to penalties
• Winnings from free bets or free spins are subject to specified limits

All bets and gaming activity on bt99 are governed by specific rules. Once a bet is confirmed, it cannot be modified or cancelled. If a bet is incorrectly confirmed due to a technical error, bt99 reserves the right to void it.

For Sports Betting:

• If a bet is not cancelled before the match begins, it will be settled according to the final result
• If an event is abandoned or postponed, a refund or rescheduling will be handled in accordance with bt99's policy
• Bets confirmed before an odds change will be settled at the original odds

For casino and live game sessions:

• All game outcomes are determined by a certified RNG
• If your connection drops, bt99 saves the game state so you can view the result once you reconnect
• If a technical issue occurs during a game, bt99 will restore the game to the last valid state

The following activities are strictly prohibited on bt99. Violations may result in account closure, forfeiture of all funds, and potential legal action.

• Creating multiple accounts to exploit bonus offers
• Circumventing bonus terms through bonus arbitrage or any other method
• Money laundering or transacting through illegally obtained funds
• Using bots, scripts, or automated software to play games
• Intentionally exploiting system vulnerabilities or bugs
• Accessing another user's account without authorization
• Filing fraudulent chargebacks against bt99
• Operating an account on behalf of a minor

Bt99 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any provision of these Terms and Conditions is breached
• Failure to provide documents requested for identity verification
• If suspicious activity is detected on the account
• If an account has been inactive for an extended period (more than 12 months)
• Under the direction of a court or regulatory authority

Users may request account closure at any time. In such cases, any active bonuses will be cancelled and the remaining balance will be returned in accordance with applicable rules.

For inactive accounts, bt99 may apply a maintenance fee after a specified period. Full details will be communicated via notification.

Bt99 believes gaming should be a source of entertainment — never stress or financial hardship. That's why responsible gaming is our top priority, and we have built multiple safeguards directly into our platform.

Responsible gaming tools available on bt99:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set a maximum loss limit for a given period in advance
• Session Time Limit: Set a time limit for how long you play in a single session
• Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks
• Self-Exclusion: Temporarily or permanently close your account

If you feel that gaming is having a negative impact on your life, please reach out to our support team or visit our Responsible Gaming page here.

If you disagree with any decision made by bt99 or a dispute arises, please follow the process outlined below:

1. First, notify us via Live Chat or email
2. We will provide an initial response within 7 business days of receiving your complaint
3. Complex cases will be escalated to our Compliance Team
4. A final decision will be communicated within 30 days

In the event of a dispute over a game result, the game's server log data will be treated as the definitive evidence. All game results are stored on the server and are fully verifiable.

If a dispute cannot be resolved through bt99's internal dispute resolution process, the matter may be referred to international arbitration.

Bt99 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or an on-platform notification in advance.

If you continue using bt99 after changes take effect, you will be deemed to have accepted the updated Terms & Conditions. If you do not wish to accept the new terms, you may request account closure.

The latest version of these Terms and Conditions will always be available on the bt99 website. Previous versions are archived and can be provided upon request.